Join United Carpets and Beds’ Julie Taylor, alongside James Heery and Grant Driver of Reputation, as they discuss United’s CX journey over the last 6 months, and their challenges for 2024 and beyond. United Carpets and Beds, family owned and run, is the UK's largest franchised flooring and bed retailer, and Julie in her role as Digital Marketing Manager is responsible for the CX programmes and digital marketing at the group. We’ll cover how Julie and her team strive to ensure CX consistency within a locally-operated franchise model, where each of United’s 57 sites across Yorkshire, the North East, North West and in both the East and West Midlands run in a highly competitive market.