When it comes to scaling franchise networks without losing operational control, few voices carry the weight of Ziad Dalal. A Lebanese-born entrepreneur, franchisor, and technology innovator with over 40 years of experience, Dalal has navigated every pressure the franchise world creates — rising occupancy costs, misaligned teams, inconsistent execution, and the relentless challenge of keeping hundreds of locations running like one.

As founding CEO of Nestle Toll House Cafe by Chip, he grew the brand to 150+ units across 24 states and 10 countries, serving over 60 million customers annually. He went on to co-found Fruallti Cafe & Bakery, scaling it to 120+ locations. Today, as CEO of HolaTeams, he channels that operational intelligence into technology solutions that help franchise systems cut costs and grow faster.

At IFS London 2026, Dalal will deliver a session titled "Cut Overhead. Accelerate Growth" — one of the most anticipated talks of the show. Expect concrete, battle-tested frameworks drawn from decades of real franchise management, not classroom theory.

Session Details: Theatre Two (Sponsored by FranConnect) | April 17, 2026 | 15:45 – 16:15 | ExCeL London

Admission is free. Register at www.thefranchiseshow.co.uk