Right at Home UK

Established in the UK in 2011 by CEO, Ken Deary, Right at Home was founded with a passion to make a real difference in people’s lives, by delivering exceptional standards of person-centred care in the comfort of the Client’s home.

Its services are flexible and responsive, ranging from simple companionship through to complex care needs, and from ‘ad hoc’ 60-minute visits through to 24/7 managed live-in care.

Right at Home believes in going much further than traditional homecare models, offering a holistic approach to supporting its Clients’ physical and emotional well-being.

It focuses on timing each visit appropriately and matching each Client to a small and consistent team of reliable CareGivers, so that care is never hurried; and trusted, lasting relationships can be developed.

This approach allows Clients to maintain their preferred daily routines and to maximise their independence in a safe environment; whilst CareGivers can notice and respond to minor changes in their Clients’ health and well-being, with the aim of preventing unnecessary hospitalisation.

Exceptional CareGiver training ensures that personal care is delivered with dignity and respect, at all times.

Companionship and emotional support are ingrained across all Right at Home services, and its dementia care supports families to stabilise behaviours that are challenging, and better manage the progression of symptoms.

Right at Home’s drive to exceed Client expectations has led to it becoming a homecare brand synonymous with trust. It is proud to have retained a position as the most highly-rated national homecare group on the UK’s leading independent homecare review website, homecare.co.uk, for the last six years.

Its use of digital care planning software and policy of supporting the family as well as the Client, means the impact of providing exceptional care travels much further than traditional care models.

Now operating from 70+ franchise locations across the UK, Right at Home has grown to become one of the most successful management franchises in the country, with multiple industry awards to its name, including bfa HSBC Gold Franchisor of the Year and WorkBuzz Best Management Franchise.

It is synonymous with exceptional franchisee support and holds a record for having achieved 5-star franchise satisfaction status for 10 consecutive years; the only UK home care franchise to do so.

The Right at Home franchise benefits from 13 years of successful trading and the collaborative efforts of all of its franchise partners have helped to create a unique community of caring business owners.

A deliberately measured growth strategy has seen Right at Home award between 6 and 8 new Franchise Agreements each year, with a clear emphasis on quality above quantity. It will only award a new Franchise Agreement after completing a rigorous two-way evaluation process to identify high calibre candidates, who have demonstrated that:

• they share Right at Home’s commitment to exceptional quality standards.
• they are driven by a clear desire to make a difference to vulnerable Clients and their families.
• they possess the skills and attributes to succeed within the Right at Home business model.
• they support the principles of ethical franchising and will make a positive contribution to the network.

Right at Home’s comprehensive programme of training and ongoing support gives franchisees all the tools and guidance they need to grow and maintain an outstanding care company.

It has a superb compliance record of 98% Good or Outstanding ratings in its CQC-inspected locations, of which 34% are Outstanding.

Its tried and tested model is robust and has yielded consistently strong group sales and returns over its nine years of trading. Currently 83% of businesses trading two years or longer have an annualised turnover in excess of £1 million.

The franchise demonstrated the resilience of its model by achieving month-on-month growth to date throughout the Coronavirus pandemic, with franchise owners describing franchise support though this period as ‘phenomenal.’