Speakers

Ziad Dalal is a Lebanese-born entrepreneur, franchisor, and technology innovator with over 40 years of experience scaling franchise operations across the U.S. with internationally. As founding CEO of Nestle Toll House Cafe by Chip - growing the brand to 150+ units across 24 states and 10 countries, serving over 60 million customers annually - and founder of Fruallti Cafe & Bakery with 120+ locations, Ziad has navigated every operational pressure franchising creates: rising occupancy costs, misaligned teams, inconsistent execution, and the relentless challenge of keeping hundreds of locations running like one.